The Leader’s Guide to Coaching & Mentoring: How to Use Soft Skills to Get Hard Results (2015) by Fiona Dent, Mike Brent The Leader’s Guide to Coaching & Mentoring
A highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:
The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming
The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching
The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development.